ORDERING - info & conditions

Prices

The prices shown include UK VAT at 15%

How to pay by credit or debit card on our secure system

After you have filled your shopping basket, go to checkout where you will be passed to our secure payment gateway. Your payments are processed through the secure servers at protx.com which is approved by our provider, Bank of Scotland, and by other leading banks.

How to pay by cheque

Please place your order by telephone if you wish to pay by cheque. You might want to place your items in your shopping basket, then call us when you are ready to order.

Payment terms, refunds and returns

Full payment will be taken when an order is placed and therefore before the goods are shipped.

The customer will have the right to a full refund for goods that do not meet expectations or requirements provided that they notify us within a 'cooling off' period of 7 days and provided that the goods are returned undamaged and with all original packaging which must be unmarked. Where there are unavoidable exceptions to this because of the nature off the product, this will be stated in the product description. Return delivery costs must be met by the customer and this cost and our original delivery charge are not refundable unless the reason for the return is attributable solely to shorcomings in the way in which we have carried out your order.

Please note that in the case of payments made by credit or debit card, refunds can be made only to the same card from which the payment was taken. If we receive payment by cheque then any refund will also be made by cheque, made out to the name of the account holder on the original cheque.

Our guiding principle for our returns policies will be that they should be fair to both customer and to ourselves and we will aim always to provide the customer with the best possible service and satisfaction.

Delivery period

Generally we aim to ship orders to you within three to five working days. If an ordered item is not available from stock we will obtain it from our trade suppliers before shipping it to you. If we can't ship within five working days we will inform you by email so that you may cancel your order if you wish.

Delivery charge

We make a standard delivery charge of £5.95 (inc VAT) for each order, irrespective of how many items there are in the order. This charge applies only for mainland UK addresses (but for some orders for delivery to northern areas of Scotland there may be an additional charge; also for the Isle of Wight). There is usually an additional charge for Northern Ireland.

If you place an order on-line and there is an additional delivery charge to your address we will contact you with the details so that you may choose whether to pay the additional charge or cancel your order.

Please contact us for information on delivery charges to Northern Ireland or to destinations outside the UK.

Warranties

Warranties will be according to the standard warranty of the manufacturer and in accordance with the rights of the consumer under UK law. Within the warranty period faulty goods should be returned to us and we will arrange for repair or replacement.